Q1: How can I pay you?
A: We take PayPal and credit cards like Visa, MasterCard, and American Express.
Q2: Do you ship for free?
A: Yes! All orders come with free standard shipping.
Q3: How long does it take to ship?
A: Orders are handled in one to three business days. Shipping usually takes 5 to 15 business days, but this depends on where you are.
Q4: Is it possible to track my order?
A: Yes! You will get an email with a tracking number once your order has been shipped. You can use it to check on the progress of your package.
Q5: What is your policy on returns?
A: You can return things within 90 days of getting them. You will get your money back within seven days of getting the item back. Items must be in their original condition, not worn, and have all their tags. See our Return & Refund Policy for more information.
Q6: Do you ship to other countries?
A: Right now, we mostly ship to the United States. You may be able to request international shipping, but delivery times and costs will be different.
Q7: What should I do if my item is broken or damaged?
A: Please email us at contact@eletrion.shop within seven days of delivery with a picture of the item. We will either give you a full refund or send you a new one.
Q8: How do I get in touch with customer service?
A: You can get in touch with us by:
Email: contact@eletrion.shop
Call: +1 684 569 9257
Q9: Is it possible to change or cancel my order?
A: You can only change or cancel an order within 24 hours of placing it. If you need to make changes, please get in touch with our support team right away.